Customer Success Specialist - Mexico

🎯 Your mission

We are looking for a Customer Success Specialist to become part of our Supply team, working directly with sports clubs. As a Customer Success Specialist, you’ll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy, curiosity and is persuasive… this is the role for you!

👩🏽‍💻 What you’ll be doing

1. Create long-term relationships with our top partners through proactive and regular communication, supporting in everything they need and building engagement to our platform. This includes weekly and monthly business reviews and face-to face meetings.
2. Improve operational performance of our partners making sure we always deliver the best service to our players while increasing Playtomic’s revenue
3. Onboard new partners to our platform by providing them with all the information and tools they need to start working.
4. Reduce partner churn by maintaining a very close relationship and being their preferred partner.
5. Identify and analyze the needs of churned and inactive partners in order to build an action plan for reactivation

👥 Who you’ll be playing with

You'll working with another Customer Success Specialist in Mexico and reporting to a Customer Success Team Lead (interim reporting to Head of Customer Success).

🦄 Our Ideal "Player"

1. 3+ years of work experience in Account Management or Customer Success roles
2. Expertise in Excel/Google Sheets is a must
3. Strong negotiation, communication, and interpersonal skills.
4. Problem solver, highly organized and detail oriented
5. Comfortable working in a fast-paced, high-growth and high-performance organization
6. Fluency in Spanish and English
7. Located in Mexico - Guadalajara or Monterrey
   

🤓 Extra points

1. Project management experience
2. Knowledge of visualization tools like Looker, Tableau, etc.
3. Racket-sports lover!

🤝 What’s in it for you

1. Salary: Depending on experience, to be discussed in the first meeting
2. Budget for personal training
3. 15 days of vacation + day off on your birthday + 2 days off for Wellness days in August.
4. 1 additional day off per year worked.
5. Cobee benefits: Medical insurance + gastos para Despensa, Restaurante y Gasolina
6. Gympass discounts in several plans that include gyms, personal classes, access to free apps for wellbeing, nutrition etc.
7. Remote work flexibility

➡️ Our hiring process

Last, and for you to start warming up, we want to show you what our process looks like:

1. Technical Interview with our Head of Customer Success - First contact and technical interview
2. People Interview - cultural fit
3. Final Meeting TBC

About PLAYTOMIC 🎾

We're world’s largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.

Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization. You will find +150 co-workers around the world with headquarters in Spain and offices in Madrid, Italy, Portugal, Sweden, Finland, Belgium, UK, USA and Mexico.

👉🏼 Take a look at our candidate playbook!